Effective Date: November 25, 2025
Last Updated: November 25, 2025

1. Introduction

Welcome to Degen Mem Calls (“we,” “us,” “our,” or the “Company”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website at www.degenmemcalls.com (the “Website”), use our Telegram bot services, or subscribe to our trading tools and signals (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for our Services, subscribe to our Telegram community, or interact with our platform, we may collect the following personal information:

  • Account Information: Name, username, email address, and contact details
  • Telegram Information: Telegram user ID, username, and profile information
  • Payment Information: Billing details, payment method information (processed through third-party payment processors)
  • Communication Data: Messages, support requests, and feedback you send to us
  • Subscription Details: Subscription tier, payment history, and subscription status

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

  • Device Information: IP address, device type, operating system, browser type and version
  • Usage Data: Pages visited, time spent on the Website, features accessed, and interaction patterns
  • Telegram Bot Data: Commands used, interaction timestamps, and bot usage patterns
  • Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Telegram Platform: Basic profile information when you interact with our Telegram bot
  • Payment Processors: Transaction confirmation and payment status information
  • Analytics Providers: Aggregated usage and demographic data

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

  • Provide access to our Telegram community and trading tools
  • Process and manage your subscription
  • Deliver trading signals, alerts, and educational content
  • Authenticate your identity and manage your account

3.2 Communication

  • Send subscription confirmations and renewal notices
  • Provide customer support and respond to inquiries
  • Send important service updates and announcements
  • Deliver newsletters and promotional content (with your consent)

3.3 Service Improvement

  • Analyze usage patterns to improve our Services
  • Develop new features and offerings
  • Conduct research and analytics
  • Monitor and enhance user experience

3.4 Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Prevent fraud, abuse, and unauthorized access
  • Enforce our Terms and Conditions
  • Protect our rights and the safety of our users

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Active Subscriptions: We retain your information for the duration of your subscription
  • Inactive Accounts: Account data is retained for 12 months after subscription cancellation
  • Transaction Records: Payment and billing records are retained for 7 years to comply with Indonesian financial regulations
  • Communication Records: Support and communication records are retained for 3 years

You may request deletion of your personal information at any time by contacting us at [your-email@degenmemcalls.com].

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Services, including:

  • Payment processors (for subscription billing)
  • Cloud hosting providers (for data storage)
  • Analytics platforms (for usage analysis)
  • Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal processes (subpoenas, court orders, warrants)
  • Requests from Indonesian regulatory authorities (OJK, PPATK)
  • Law enforcement investigations
  • Protection of our legal rights and safety

5.3 Business Transfers

If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change via email or prominent notice on our Website.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Telegram Bot Data Collection

Our Telegram bot collects and processes specific data to provide our Services:

6.1 Data Collected by the Bot

  • Telegram user ID (unique identifier)
  • Username and display name
  • Messages and commands sent to the bot
  • Interaction timestamps
  • Subscription status and tier

6.2 Bot Data Usage

The data collected by our Telegram bot is used to:

  • Authenticate subscribers and control access to premium content
  • Deliver personalized trading signals and alerts
  • Track subscription status and renewal dates
  • Provide customer support
  • Prevent unauthorized access and abuse

6.3 Telegram’s Privacy Practices

Our bot operates within the Telegram platform and is subject to Telegram’s Terms of Service and Privacy Policy. Please review Telegram’s privacy practices at https://telegram.org/privacy to understand how Telegram handles your data.

We comply with Telegram’s Bot Developer Terms and implement security measures to protect data transmitted through the bot.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption: Data transmission is encrypted using SSL/TLS protocols
  • Access Controls: Restricted access to personal data on a need-to-know basis
  • Secure Storage: Data is stored on secure servers with encryption at rest
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Incident Response: Procedures for detecting and responding to data breaches

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Correction

You have the right to access and update your personal information. You can do this by:

  • Logging into your account settings
  • Contacting our support team at [your-email@degenmemcalls.com]

8.2 Deletion

You may request deletion of your personal information, subject to legal retention requirements. To request deletion, contact us at [your-email@degenmemcalls.com].

8.3 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

8.4 Opt-Out Rights

You can opt out of:

  • Marketing Communications: Unsubscribe links are included in all promotional emails
  • Telegram Notifications: Block or mute our bot within Telegram
  • Analytics Tracking: Use browser settings or privacy extensions to limit tracking

8.5 Complaint Rights

If you believe we have mishandled your personal information, you may file a complaint with:

  • Indonesia: Ministry of Communication and Informatics (Kominfo) or Indonesia Financial Services Authority (OJK)
  • Your Local Data Protection Authority: If you reside outside Indonesia

9. International Data Transfers

Our Services are operated from Indonesia. If you access our Services from outside Indonesia, your information may be transferred to, stored, and processed in Indonesia or other countries where our service providers operate.

Indonesia’s data protection laws may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to Indonesia and other countries where we operate.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us immediately at [your-email@degenmemcalls.com].

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website.

11.1 Types of Cookies We Use

  • Essential Cookies: Required for the Website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track your activity to deliver relevant advertising (with consent)

11.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies when you close your browser

Please note that blocking or deleting cookies may affect the functionality of our Services.

12. Third-Party Links

Our Website and Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our Website with a new “Last Updated” date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice on our Website or Telegram bot

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

14. Indonesia-Specific Provisions

14.1 Compliance with Indonesian Law

We comply with Indonesian data protection regulations, including:

  • Law No. 27 of 2022 on Personal Data Protection (UU PDP)
  • Government Regulation No. 71 of 2019 on Electronic Systems and Transactions
  • OJK Regulation No. 27 of 2024 on Digital Financial Asset Trading (for crypto-related services)

14.2 Data Controller

Degen Mem Calls is the data controller for the personal information collected through our Services. We are responsible for ensuring compliance with Indonesian data protection laws.

14.3 Local Data Storage

User data is primarily stored on servers located in Indonesia or in secure cloud facilities operated by reputable international providers with data protection agreements in place.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Degen Mem Calls
Email: degen@degenmemecalls.com
Telegram: @DegenMemeCalls
Website: www.degenmemecalls.com

We will respond to your inquiry within 7 business days.

Acknowledgment: By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.